Privacy and Accessibility

NVC Group Malaysia respects the privacy of people who contact us about care services, education options, staff training or general enquiries. This Privacy Policy explains how we may collect, use, store and protect personal information provided through this website or through direct contact with our team.

This policy applies to information collected through the NVC Group Malaysia website, enquiry forms, phone calls, email, WhatsApp messages and other direct enquiries.

What information we may collect

NVC Group Malaysia may collect personal information when you contact us or submit an enquiry. This may include:

• Your name
• Phone number
• Email address
• Organisation name, if applicable
• Preferred contact method
• The type of enquiry you are making
• Information you choose to provide about care needs, education goals, staff training or service requirements
• Any other information needed to respond to your enquiry

For care service enquiries, this may include general information about the person needing support, the type of care being requested, location, service timing and family or representative contact details.

For education enquiries, this may include information about your training goals, background, role, organisation, preferred education pathway or interest in an Australian qualification pathway.

How we collect information

We may collect personal information when you:

• Submit a form on this website
• Contact us by phone, email or WhatsApp
• Ask about care services or education options
• Request information about staff training or workforce development
• Visit our office or speak directly with our team
• Provide information as part of an enquiry, follow-up or service discussion

We only ask for information that is reasonably needed to respond to your enquiry, provide information, arrange follow-up or support the next step.

Why we collect information

NVC Group Malaysia may use personal information to:

• Respond to enquiries
• Provide information about care services
• Provide information about education options
• Discuss service availability and next steps
• Arrange follow-up contact
• Support care service coordination
• Refer education enquiries to the appropriate team or training provider
• Improve our services, communication and website enquiry process
• Meet administrative, operational or legal requirements

Education enquiries and NV College

Some education enquiries may relate to Australian qualification pathways delivered by NV College (RTO 40787).

NVC Group Malaysia provides local enquiry support and pathway guidance. Training, assessment and AQF certification for Australian qualifications are delivered by NV College (RTO 40787).

If your enquiry relates to an Australian qualification pathway, NVC Group Malaysia may need to share relevant enquiry information with NV College so the appropriate course information, enrolment guidance or next-step advice can be provided.

Where formal enrolment is required, NV College may collect additional information directly from the learner in accordance with its own enrolment, student information and privacy processes.

Who may access your information

Personal information may be accessed by authorised NVC Group Malaysia team members who need the information to respond to your enquiry or support the requested service.

Where relevant, information may also be shared with:

• NV College (RTO 40787), for Australian qualification pathway enquiries
• NVC Group personnel involved in website, administration or enquiry support
• Service or care coordination staff involved in responding to care enquiries
• Approved third-party service providers who support website, communication or administration systems
• Regulators, authorities or other parties where disclosure is required or permitted by law

We do not sell personal information.

Marketing and communication

NVC Group Malaysia may use your contact details to respond to your enquiry or provide information you have requested.

We will not add you to marketing communications unless there is a reasonable basis to do so or you have provided consent. If marketing communication is sent, you should be able to opt out or unsubscribe.

Storage and security

NVC Group Malaysia takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Information may be stored in electronic systems, website enquiry platforms, email systems, customer communication tools or administrative records. Access is limited to authorised personnel who need the information for their role.

No website or electronic communication method can be guaranteed to be completely secure. If you have sensitive information to share, you may contact us directly to discuss the most appropriate way to provide it.

Accessing or correcting your information

You may contact NVC Group Malaysia to request access to personal information we hold about you, or to ask that incorrect information be corrected.

We may need to verify your identity before providing access or making changes. In some circumstances, we may be unable to provide access to certain information, for example where access would affect another person’s privacy or where we are restricted by law.

Retention of information

NVC Group Malaysia will retain personal information for as long as reasonably needed for the purpose it was collected, including enquiry follow-up, service administration, education pathway support, record keeping and legal or operational requirements.

When information is no longer required, reasonable steps will be taken to securely delete, de-identify or archive it in accordance with applicable requirements.

Links to other websites

This website may contain links to other websites, including NV College or external platforms such as Google Maps, social media pages or communication tools.

NVC Group Malaysia is not responsible for the privacy practices of external websites. You should review the privacy information provided by those websites before submitting personal information through them.

Privacy enquiries

If you have questions about this Privacy Policy or how your personal information is handled, please contact NVC Group Malaysia.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to our services, website, legal requirements or privacy practices.

Last updated: June 2026